FAQs

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  1. Are you preferred providers for any Private Dental Insurance Companies?

    Answer:

    Yes, we are preferred providers for Medibank Private, Bupa and HCF, although we can claim most insurance companies on the spot to save you paying the full amount and claiming it back yourself.

  2. Do you Bulk Bill for the Medicare Child Dental Benefit Scheme?

    Answer:

    Yes, we do bulk bill for the Child Dental Benefit Scheme (CDBS) for those who are eligible. Please let reception know when booking your children in for their appointment and remember to bring your Medicare Card to the appointment so that the claim can be processed on the spot.

  3. How can I best protect my children's teeth?

    Answer:

    Our clinic recommends the 5:2 Rule - You and your family should only be eating 5 meals a day (breakfast, morning tea, lunch, afternoon tea and dinner) and only drinking water between meals. This helps the teeth naturally fight the effects of sugar and acid on the teeth throughout the day. Remember it's the number of times teeth are exposed to sweet, sticky & acid foods during the day that is important, not the amount consumed.

    - You should clean teeth 2 times a day with fluoride toothpaste. Preferably parents should clean the teeth of very young children (babies, toddlers and pre-schoolers) and supervise older (primary school) children.

  4. How can I whiten my teeth naturally?

    Answer:

    The best way to keep a healthy and white smile is to maintain good oral hygiene. For healthier and whiter looking teeth, you should brush twice a day for two minutes using a fluoride toothpaste, floss daily, chew sugar free gum if advised by your dentist, don't smoke and maintain a sensible diet, limiting consumption of tea and coffee, red wine and spicy food.

  5. How do I know if teeth whitening is right for me?

    Answer:

    To prevent damage, anyone considering having their teeth whitened should consult their dentist to ensure their teeth are suitable for whitening. Our dentists have the knowledge and training to help you make the right decision. A dentist will look for grey or yellow discolouration to the teeth, (and the cause of the discolouration), presence of restorations, such as fillings, crowns and veneers, gum recession and tooth sensitivity.

  6. How do you maintain infection control?

    Answer:

    All sterilization and cleaning of instruments and surfaces meet the highest of standards. All sterilization autoclaves are tested regularly and reported under our infection control policy. Our instrument cleaning and usage are tracked using bar code technology.

  7. How often should my family visit the dentist?

    Answer:

    We recommend a 6 monthly check up for each member of the family. This will help maintain good oral hygiene and detect any problems as they arise. The quicker a problem is detected and treated, the more successful (and less expensive!) the treatment will be.

  8. What payment options are available?

    Answer:

    Payment is required on day of treatment. We accept cash, EFTPOS and credit card (MasterCard & Visa). We also have HICAPS if you have private dental insurance we can process the claim direct with most insurance companies and you just pay the out of pocket gap. Please ensure you bring your private insurance card with you to each appointment to use this service for payment.

  9. When should I begin bringing my children to the dentist?

    Answer:

    It's important to maintain the oral hygiene of your baby as soon as their first baby tooth appears. We recommend they visit the dentist within 6 months of their first tooth appearing or on their first birthday.

    Brushing Baby Teeth:

    • Even before baby's first teeth appear gently wipe their gums with a moistened soft cloth once a day.
    • Once baby's primary teeth start to appear, use a toothbrush specially designed for babies, with a small head and soft, rounded bristles to gently massage their teeth and gums.
    • Up to the age of 18 months, your baby's teeth should be brushed with plain water, once a day after the last feed in the evening.
    • Tooth brushing for your baby can be done more easily with them lying on a bed or change table.
    • Visit the dentist within 6 months of baby getting their first tooth, or on their first birthday (even if they only have one or two teeth).
    • Once your toddler has become accustomed to brushing and during their third year, introduce brushing teeth twice a day in the morning after their breakfast and in the evening just before bed.

  10. Will it hurt?

    Answer:

    Many patients are surprised at the lack of discomfort or pain involved in general treatment. Our dentists employ techniques to afford you the up-most comfort & minimise pain.